Instead of filling our website with ads (we really hate them!), we might earn a small commission, at no extra cost to you, from experiences and products that you acquire through the links we share…read more about this here.
Arrival & Check-In — First Impressions of Artful Calm
A hush of sea air and a gleam of mirrored marble set the tone as you step into The Donna Portals. Sculptural forms by Marcel Wanders fill the lobby, playful yet polished. Check-in officially starts at 3:00 PM, with check-out at noon, though staff will often accommodate early arrivals or late departures when possible.
The reception is casual-luxury: cava or cocktails offered on arrival, genuine smiles, and thoughtful touches like teddy bears for children or a surprise cake for honeymooners. Most arrivals are smooth and professional, though occasional reports of upselling or unconventional check-in at the bar appear. Still, the prevailing mood is Mediterranean ease, not corporate stiffness.
Photo: The Donna Portals Hotel, Mallorca
Getting There
The Donna Portals sits in Portals Nous, a serene and upscale enclave of Calvià. The airport is 20 km away (about a 20-minute drive), and Palma’s cathedral and old town are also within 20 minutes by car. Puerto Portals marina, with its boutiques and yacht-watching, is a 15-minute stroll or a quick hop via the hotel’s complimentary shuttle. A private gate opens directly to Cala Bendinat, the sandy cove that anchors the property. Portals Nous itself is quiet, safe, and residential — more retreat than resort hub.
Photo: The Donna Portals Hotel, Mallorca
Quick Facts
- Opened: Formerly Iberostar Grand Portals Nous, rebranded as The Donna Portals.
- Rooms & Suites: 64, all designed by Marcel Wanders.
- Star Rating: 5-Star Boutique.
- Check-in/out: 3:00 PM / 12:00 PM.
- Extras: Breakfast €38–45, valet parking €35/night, pet fee €45/day.
- Unique USP: Themed “experience suites” (Stargazer, Spa, Games, Naughty).
Who It’s Best For
- Couples: Romantic suites, beachfront dining, spa rituals.
- Design Lovers: Marcel Wanders interiors and gallery-like ambiance.
- Wellness Travelers: Spa, yoga, cove swims.
- Families: Welcomed, but with limited kids’ facilities.
- Not Ideal For: Budget travelers, all-inclusive seekers, or food-focused guests.
The Rooms — Sleep Meets Surrealist Design
Each of the 64 rooms feels like an installation: predominantly white, whimsical furniture, mirrored walls, and bold sculptural accents. Even the smallest Marcel Wanders Room (28–35 m²) offers private balcony, king-size bed, and bespoke lighting. Higher categories include Junior Suites, Penthouses with rooftop whirlpools, and Beach Level Suites with terraces opening directly onto sand. What ties them together is a focus on both spectacle and sleep — rooms are visually striking yet engineered for comfort.
Photo: The Donna Portals Hotel, Mallorca
Photo: The Donna Portals Hotel, Mallorca
Beds & Bedding
The centerpiece of every room is the bed, designed for indulgent rest. Mattresses are plush but supportive, leaning toward medium-plush, and topped with high-thread-count linens. Guests consistently describe them as “incredibly comfortable.” A pillow menu allows customization: feather for softness, foam for support, and hypoallergenic options for sensitive sleepers.
This flexibility is a clear signal that the hotel takes rest seriously. Nightly turndown adds ritual: curtains drawn, lights dimmed, and sometimes a chocolate placed bedside. For travelers arriving jet-lagged, these cues gently ease the transition into sleep.
Photo: The Donna Portals Hotel, Mallorca
Photo: The Donna Portals Hotel, Mallorca
Darkness, Quiet, and Comfort
Rooms score highly on night-time serenity. Blackout curtains are thick and effective, blocking early summer sunrises. Soundproofing is excellent: walls and windows keep out corridor noise and shield against neighboring conversations. Many sea-facing rooms allow guests to fall asleep with balcony doors open, lulled by waves.
Lighting design is layered — bedside lamps, dimmable ceiling fixtures, playful sculptural pieces. While the variety sometimes requires a moment to master, it allows fine-tuned control for reading, winding down, or total blackout. Together, darkness and quiet create a cocoon-like environment ideal for light sleepers.
Photo: The Donna Portals Hotel, Mallorca
Bathrooms
Bathrooms are extensions of the design ethos: sleek, glossy, and functional. Most feature walk-in rainfall showers with strong pressure. Suites add soaking tubs, whirlpools, or even private saunas. Eco toiletries in refillable dispensers nod toward sustainability while remaining high-quality and skin-friendly.
Bathrobes and slippers are plush, signaling that unwinding here is as important as sleep in the bedroom. For evening routines, well-lit mirrors make winding down with skincare or a bath feel like part of the rest ritual. Families appreciate thoughtful additions like shower caps and strong hairdryers, while couples gravitate toward the indulgence of large tubs.
Photo: The Donna Portals Hotel, Mallorca
Photo: The Donna Portals Hotel, Mallorca
In-Room Amenities
Beyond the bed, every element is designed to ease rest. A Nespresso machine and tea set let you prepare a calming herbal brew before bed. Smart TVs support streaming, so familiar shows can accompany a quiet wind-down. Bedside USB ports and outlets mean no scrambling for chargers.
The in-room tablet or app simplifies requests — whether extra pillows, late-night snacks, or turndown timing — without a phone call. Wi-Fi is stable and strong, ensuring minimal frustration. Small touches, like yoga mats available on request, further show a service philosophy attuned to comfort and wellness.
Photo: The Donna Portals Hotel, Mallorca
Room Views & Tips
Views are a defining feature. Mountain-facing rooms are quieter and cooler, while sea-facing rooms capture sunrise light and the calming rhythm of waves. For families, the Beach House (80 m²) with two bedrooms provides space without sacrificing design.
Couples often choose themed suites: the Stargazer for dreamy nights, the Naughty for playful escapes, the Spa Suite for wellness immersion. End-of-corridor rooms are best for light sleepers wanting minimal hallway traffic. Guests note that photos online align well with reality — an important reassurance.
Photo: The Donna Portals Hotel, Mallorca
Best Rooms for Sleep-Focused Travelers
- Highest Quiet: Upper-floor mountain-view rooms, furthest from elevators.
- Best Natural Soundscape: Sea-facing suites where waves replace white-noise machines.
- Most Restorative Rituals: Spa Suite with in-room sauna and whirlpool.
- Best for Jet-Lag Reset: Stargazer Suite, with calming constellation ceiling.
The Sleep Experience Score
The Donna Portals Hotel Sleep Experience Score: 8.5/10
- Bed & Bedding: 9/10 — Plush, customizable, well-regarded by guests.
- Darkness / Blackout: 8/10 — Strong blackout curtains; effective light blocking.
- Quiet / Soundproofing: 9/10 — Well-insulated; natural wave sounds add calm.
- Air & Scent: 8/10 — Clean air, effective HVAC; eco toiletries.
- Temperature Control: 9/10 — Quiet, responsive systems.
- Circadian Lighting: 8/10 — Dimmable options, but no tunable system.
- Wellness Support: 9/10 — Spa, yoga, packages; strong emphasis on rest.
- Tech: 8/10 — Reliable Wi-Fi, streaming TVs, digital service app.
- Room Controls UX: 8/10 — Modern but sometimes unintuitive.
- Accessibility for Sleep: 8/10 — Accessible rooms, hypoallergenic options.
Spa & Wellness for Better Sleep
The Donna Spa is a gallery-like sanctuary: seven treatment rooms, sauna, hammam, cold plunge, and mosaic art throughout. Guests highlight the professionalism of therapists, praising massages as deeply restorative. Classes include yoga and Pilates, often timed in mornings; wellness packages (“Relax Days,” “Beauty Days”) bundle treatments for a structured retreat feel.
Photo: The Donna Portals Hotel, Mallorca
The pool deck is iconic: lagoon-style, perched above the sea, with a 30-meter mosaic waterfall. Cabanas and loungers line the terrace, and a private gate leads to Cala Bendinat for swimming in clear Mediterranean water. The rhythm of spa, pool, and cove sets a restorative tone that supports both relaxation and circadian cues.
Photo: The Donna Portals Hotel, Mallorca
Dining & Evening Wind-Down
The food program is stylish but inconsistent. Luce Restaurant serves Italian-Mediterranean plates with sea views; steaks and fresh fish are praised, though service and execution can falter. Breakfast is buffet and à la carte (€45), with barista coffee, smoked salmon, and egg dishes, though some find value lacking.
Eden Garden Bar provides a tranquil cocktail spot hidden in greenery, while Donna Beach Club offers lively social energy and sunset views. Room service runs 24/7, with herbal teas and light bites available pre-bed. Dining overall is chic but comes at a premium, with reviews mixed on quality relative to price.
Photo: The Donna Portals Hotel, Mallorca
Service — Personal and Warm
If design is the hotel’s stage, service is the soul. Guests frequently single out staff by name, from spa therapists to porters, describing them as exceptionally warm and attentive. The smaller size of the hotel allows for personal recognition — after a day or two, you’re often greeted by name. The concierge handles requests swiftly, from boat rentals to golf tee times.
The courtesy shuttle to Puerto Portals is praised as a standout touch, with drivers described as “brilliant.” Even minor issues (TV malfunctions, slow poolside service) are usually resolved promptly, with management checking back in.
Photo: The Donna Portals Hotel, Mallorca
Atmosphere & Design
The Donna Portals is unapologetically avant-garde: part boutique resort, part art installation. Marcel Wanders’ playful, surrealist aesthetic defines every corner — mirrored corridors, oversized eyes, sculptural chairs.
The partnership with 2B Art Gallery extends this into curated rotating exhibitions. The vibe is stylish and fun, not hushed or formal. Couples and creatives are the primary clientele, alongside wellness-seekers who balance spa time with yacht-spotting at the marina.
Photo: The Donna Portals Hotel, Mallorca
Sustainability — A Work in Progress
The Donna Portals makes nods toward sustainability, with EV charging stations, eco toiletries, and some focus on reducing plastic. However, detailed certifications or broader programs are not extensively documented. Compared with city eco-leaders, sustainability here feels like a secondary storyline rather than a core pillar.
Photo: The Donna Portals Hotel, Mallorca
Safety & Security
Keycard access, CCTV in public areas, and attentive staff contribute to a secure environment. In-room safes include charging outlets, and the neighborhood of Portals Nous is considered upscale and safe. Fire alarms and extinguishers are up to code. Guests generally feel comfortable walking around the area, even at night.
Bottom Line — Who Will Love It
The Donna Portals is a boutique, art-infused seaside retreat best suited to couples, honeymooners, and travelers who prize design and sleep. It excels in atmosphere, service, and rest environment. Food, while stylish, may not justify its pricing for all. Families will find warmth but not structured kids’ facilities. Budget travelers or those wanting a traditional all-inclusive will feel out of place. For design-minded guests ready to invest in their rest, it’s one of Mallorca’s most imaginative stays.
Ready for the best sleep of your life? Book your stay here.
More Information
- Neighborhood: Portals Nous; direct access to Cala Bendinat; 15 min walk to Puerto Portals.
- Price Band: $$$$ (premium, with seasonal peaks).
- Booking: The Donna Portals Official Site
Informational only, not medical advice; consult a qualified clinician.